TransUnion’s Debasis Panda to Head Global Capability Centers in India, Costa Rica, and South Africa
TransUnion has announced that Debasis Panda, Senior Vice President, Global Operations, will also be responsible for leading the company’s Global Capability Centers (GCCs) in Costa Rica and South Africa. This adds to his existing portfolio of overseeing the four GCCs in India (Bengaluru, Chennai, Hyderabad and Pune), which he has led from inception. In his expanded role, Debasis will be responsible for the distributed network of GCCs in six centers across three continents, leading more than 4,000 employees. He will be supported by the in-country and site-specific leaders who will continue to lead their respective centers.
The appointment plays a critical role in TransUnion’s ongoing transformation program to optimize its global operating model through a strategy that sets out to centralize, standardize and automate work in locations with deep talent pools. This GCC network allows TransUnion to drive business excellence at a global scale, across 30 markets, while creating sustainable career opportunities for talent across these locations.
Commenting on the appointment, Eric Hess, Executive Vice President, Global Operations at TransUnion, said: “The success of our first GCC, launched in Chennai, India with just 20 employees in 2018, under Debasis’s leadership, paved the way for TransUnion to expand its GCC strategy. He has a wealth of knowledge and experience in this sector and is well positioned to lead TransUnion’s award-winning distributed network of GCCs, positioning them to further support our enterprise priorities.”
Debasis Panda, Senior Vice President, Global Operations at TransUnion, said: “I am excited about this expanded role and look forward to working with our teams in Costa Rica, India and South Africa as we deepen the exemplary value already offered by our network of GCCs. Our centers enable an ‘always-on workforce’ with robust infrastructure, location advantages and highly skilled talent that provide extended language coverage, business continuity and operational resilience for multiple markets and global functions.”
Debasis has more than 30 years of experience in IT services in global leadership roles, setting up GCCs, development centers, and managing global delivery with P&L responsibilities. He holds a bachelor’s in engineering from the National Institute of Technology (NIT), Rourkela, and a Post Graduate Diploma in Management (PGDM) from the Xavier Institute of Management, Bhubaneswar.
TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person, stewarded with care, so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®. TransUnion provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people in more than 30 countries.
TransUnion's Global Capability Centers (GCCs) enable a global operating model with robust scale and scope, improving efficiency and effectiveness whilst strengthening operational resilience and augmenting our existing service offering to clients and consumers.
Our GCCs in Costa Rica, India and South Africa leverage local talent to deliver TransUnion’s core capabilities and support global operations. We’re creating opportunities across a full stack of competences with contact center, business process management, technology support and transformation, data analytics roles, among others, while expanding time-zone and language coverage, and ultimately enabling thriving economies around the world.
Media Contact
Nishtha Chaudhary, Nishtha.Chaudhary@transunion.com
